Buyer be very aware with this company!!! I called our sales rep guy back and said, “Hey. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. That's why I left. Was told job would take 2 days - 8 days later they finished which meant my father was unable to bath for 9 days. Customers can browse through Bath Fitter’s selection of shelves, soap dishes, towel bars, shower rods, trims and moldings on the company’s website. Disappointed! Also during the time he was here, 9:30 a.m. until about 7:30 p.m. I wanted no more ties with a company of this negligence. This time I was present and it was a different service person. AND BATH FITTER SUPPORT: do not bother asking for my name, etc. That did not happen. The salesman who came and talked to us about Bath Fitter was a very personable young man and was absolutely phenomenal. @Shower install The caulking around the tub is coming apart and not the first time. The installation took two days in total. (Zack) Bath Fitter should award this young man because he was a perfectionist in his completed work. Hi Jones/Shelton, this is not the type of experience we strive to provide, and we would like to investigate this matter further. I've just had to live with those defects because they wouldn't fix them, and neither Home Depot or Lowes sells the same product. After deliberation, an amount on a discount was agreed. The current surface is cleaned and repaired. After reading these reviews, I've decided Bath Fitters did me a favor when their estimator did not show up for the initial appointment: no call, no re-scheduling, NADA. 5. So with all that the final installation looks fantastic thanks to one of the hardest working young men I know. @Jones/Shelton It’s a special feeling to know that the representatives of the company are concerned about whether or not you get what you want for the job that you are trying to complete. 3 Bath Fitter reviews in Wilmington, NC. I told Bath Fitter about this. It was my opinion that what she had to show to me was what I needed to renew my master bath shower. So finally, I had to gather money from some sources to pay off the whole balance $3328 to Snap. It remains to be seen whether I'll get proper repairs from Bath Fitters, but--believe me--I WILL get satisfaction one way or another, even if it's only from warning potential customers not to trust them! When we were unable to find someone willing to do this job only, we decided to go with another company that did a great job and eat the $900. Josh was very patient and after the previous owner stopped by and showed us the correct shut offs for the bathroom Josh began his work. BathFitters has a consumer rating of 2.9 stars from 10 reviews indicating that most customers are generally dissatisfied with their purchases. The company’s bathtub refinishing products are custom molded to fit over existing fixtures for quick and clean bathroom renovations that last a lifetime. Hi Robert, thank you for sharing your wonderful experience! I cancelled and they kept my deposit of $1, 100. Desperate times call for treading a thin legal line, apparently. Then it took the installer to change the Moyen cartridge 3 times until it really worked. They said for just me to be there it would take over a month for someone to come out but they could come in 2 days for a evening appointment. Also, asked about new contract to show discount and was told manager has to do that. Accutek Packaging Equipment Companies, Inc. It’s only a four-inch thing and I just step in it. There is a lot of bad stuff with Bath Fitter. An Ocala employee with more experience was called to fix their work - he took pics and video he fixed it best he could - now on to the master - he did do a decent job but the girl in the office NEVER followed up on getting the custom glass enclosure to finish the job. Also the left door is very hard to slide. Use our fun and interactive tool to design your own bath. Guess I am glad I did not go through with this, maybe, cause I still don't have my check. @wonhwa We conveyed the sense of urgency for the project because it was not a cosmetic job, it was prompted by a leaking bath tub from our second floor to the first floor apartment. I was a fan, but this type of service is what I try to avoid. I did notice a few stress cracks directly on the bottom of the tub the other day and reached out to Bath Fitters to see about the 'lifetime' warranty on their products. They have the Florida Keys territory and do not have installers in the keys. Bath Fitter reviews (www.bathfitter.com): No call back. Very kind and caring. They were very thorough with their explanation and answered all my questions. Just to let everyone know, we signed a contract with Bath Fitter on July 16. The Bath Fitter Process Our team of experts will measure, … As far as the $182 dollar charge to have someone come out to verify the 'authenticity' of the tub, I'm going to scour my home this weekend to look for the original contract and pray that the tub model number is there. -Inside sales rep at Bath Fitter, There life time warranty means nothing it took two days to install and i had to do all the work putting the drain back in working order the tub has stress cracks in one corner i called about it and the rep said i must have used the wrong cleaner on it, mind you its just in one corner so my life time warranty is no good will I ever use bath fitter again ..no and neather will any people i know they are all aware of how bad this company treats its customers shame on you bath fitter. My first call to the Lenexa office was met with a friendly and energetic voice. I cannot say enough about Zack the installer for Bath Fitter. Bath Fitter’s bathroom specialists measure the tub or shower, then custom-build the new structure in one of the company’s facilities. First the sales rep says he mailed it back to me, then when I didn't receive it in 10 days I called and got some administrator in another office and she tells me my check is in a lock box in another office in another area and that the only person who can get in the lock box is on vacation and won't be back for several days. I was thinking of getting Bath Fitters redo my bathroom. I just think if we stay with what we have we will continue to have problems with the shower. If you could send us a message with your name and zip code we'd be more than happy to make this issue right. I would highly recommended Bath Fitter and John in particular for anyone requiring this type of work. I'm going to call the manager about this and ask to have it repaired under the Lifetime Warranty. I dealt with a laundry list of complaints on a daily basis and it only kept growing as I made my exit from this company. He had no interest. Contract is null and void. And it did. Me too!! All rights reserved. We are leaving the country in January for 4 months and can't be here to defend ourselves or counter sue them. Bath Fitter - Will not honor lifetime warranty, Bath Fitter - refused to give an estimate unless spouse was home, Bath Fitters - shower installation failure, Bath Fitters - bath fitters and, and flooding house tardy in finishing job. There are absolutely no incentives for salesmen, excuse me, "Estimators" to go out and make sales. This happened twice. We were on a tight schedule doing a complete remodel on a rental property getting ready to sell. Bath Fitter is a total scam. Thank God I found this reviews. My installer was Chris. It took the installer more than 10 hours to do the install. DON'T USE BATH FITTERS ! Well former employee? I've had my Bath Fitter tub for about 12 - 14 years and (even though a very basic model) I was very pleased with it. Manager did nothing when I complained. 3. Read reviews for Bath Fitter, a Bathroom Renovation pro located in Scarborough, Ontario with a StarScore of 79% and get a quote for your next home improvement project. They are very expensive and don't honor their warranty. I'm sure as I read this site's comments that this has happened to MANY PEOPLE. @cheryl F. Thank you! The installer pointed out that there are two areas in the front of the tub where it was not properly adhering to the old tub, leaving it bowed in two places. Will NEVER even bother to call them. Company. We have had recurring issues with the caulking and they have returned twice to repair it. Thomas and Johnathan were both very professional and courteous. 6. I was going to have my tenant's apartment bathroom done with bathfitters and called someone out. Thank you so much for sharing your great experience Fredrick! After 2 hours or longer, I received another call saying there was a problem with plumbing and installer could not fit under the floor to fix the problem. Thank you for your business again! … They did a really nice job and I’m really satisfied with it. Bath Fitter(r) is a North America acrylic bathtub, shower enclosure and tub-to-shower conversion company since 1984. Business Details Location of This Business 106 8620 Glenlyon Parkway, … Please do feel free to reach out to your local branch for service and if there is anything more we can do to assist, please feel free to contact us through our website https://www.bathfitter.com/contact . I'm so sorry I had them do my bath very little to choose from and did not like the pressure the salesman put on us you'll get this price only if u buy now or else. Bath Fitter is an acrylic bathtub, shower enclosure and tub-to-shower conversion company. They are waiting for more business, but will call a plumbing contractor to do the tenant's bathroom. my name is dennis and zip is 07882 but like I said in post don't bother I will find alternative to get the tub white. I have already recommended your company to a few people. Sometimes these were customers only bathrooms with children or grandparents residing in the home. The end result was fabulous. He was very friendly, experienced, and flexible. He just went easy, gave a little bit of time, and he let me select what I wanted. He had shown me sample of the caulking used to seal the seam between shower walls and the tub part. It was common for the local branches to hold Help Wanted Open Houses that are advertised in the newspaper every 2-3 months, in which they hire off-the-street installers and salesmen. Bath Fitter is true to its Mission, Vision and Values. Call us today for your Free Virtual Design Consultation. Of course it is usually the "fault of the homeowners floor tiles for not being straight." Today, is Monday Nov. 5th and I just sent another text to seller asking when I would receive call setting up appt. Our bathroom had a type of hardwood flooring and caulking got down in the cracks. Hi, this does not sound like the experience we strive for and we'd like to look into this matter further. So...enjoy your faux ceramic tile bathroom walls, and have a nice nap on your faux leather sofa. For more information about reviews on ConsumerAffairs.com please visit our Bath Fitter helps individuals remodel their bathrooms with little to no construction. The hours were great and so were the benefits. "Oh, it's the plumber's fault, not ours..." The branch manager finally agreed to send out an installer to repair the drywall and ceiling of his kitchen - an 18 year old, fresh out of high school, green handed kid with NO experience in the realm of home repair. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I`m sorry I had to read this, when I saw the adv. She's been watching to much HGTV and those remodel shows.LOL! The atmosphere is positive and we all work as a team. A tub, $ 1000 for a ceiling 30 inches I'm happy to work here with our amazing team. I don`t want to have to pay some one for shoddy, half done work. Someone in my townhome community just used them for services or I would not be looking for an online review forum. Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. And what we are having done looks much nicer than what we were given by Bath Fitter. Just very disorganized - don't seem to know the local or national laws or building codes and not very knowledgeable office people - I had to tell them what was going on and what was required. In conclusion, while I am happy with the product (acrylic shower stand walls in one piece) I am very dissatisfied with the services, from installation to payment to answering my phone messages. It’s like regular walking. We went through Home Advisors and got one name of a contractor and he didn't show for his appointment. With the walk-in shower, it’s safer. It has brightened up our master bath, immensely. And we haven't forgotten about you.” So, I waited 3 more weeks and didn't hear anything. This was on a Friday and that the original tub I wanted would not be ordered until the next Tues. and would take a week to get here. The company recommends contacting its representatives for a custom solution and quote. The saleswoman left her price List Accidentally if anyone wants.. I can't say enough about Josh. A special thanks to Josh! She said installer should have explained to me that the Quartz front tub that I was getting for "no additional cost" was "mis-cut" and they could not install it in my house so they installed "plain" tub so I would have one to use until they could RE-ORDER and install the one I originally ordered! The company can complete installations in just one day. On that same Tues. We apologize for your negative experience Dennis and we appreciate your feedback as it will help us improve in the future. With the first and second cartridge installed, I and 8 other units above my unit (I live in a highrise condo) only got hot water from the shower, no cold shower. Thank you for your positive feedback Margaret! @PC Home I will make another service call to see how far I get and how many calls I have to place to get service. on tv I wanted to see about getting an estimate, now I`m not at all sure that I want to use this company. Bath Fitter Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Thank you for your review Richard! Weeks went by with no contact or returned calls. Our management respects us and our team members support each other- like cogs in a clock we depend on everyone here to make it work. Hi, we can appreciate your frustration and rest assured Bath Fitter is dedicated to completing everything to your satisfaction. Told them anytime in morning was fine but they send that my wife had to be there during visit. We paid the carpet layer $40 for his inconvenience to come back to lay the carpet after the floor dried from the leak. Bath Fitter consumer reviews, complaints, customer service. We had Bath Fitters replace our tub with a shower liner in March of 2014. You can schedule a free virtual consultation on Bath Fitter’s website, and the company’s services include a lifetime warranty that lasts for as long as you own your home. Apply to Carpenter Apprentice, Administrative Assistant, Sales Representative and more! Have you contacted the location you worked with to do your remodel? Call us today for your Free Virtual Design Consultation. We are so glad to hear our team was able to complete everything to your satisfaction!! They have my $900 deposit and want $1900 restocking fee and are threatening us with a lien on our home. Now Bath Fitters is telling us if we don't pay them a $1900 "restocking fee" they will take us to court and put a lien on our home. Top notch installation ... We would recommend both Bathfitter ... for any job. I did not want all white, but the varying black, gray, and white areas I simulated on the existing tile as a trial pattern and example of what I was looking for. I'm shocked that they have been in business this long. They claimed it was a restocking fee but when we enquired if any work had begun in preparation for our job they said no. We will be taking them to court. complaints … Bath Fitter manufactures and installs custom bathtubs, showers, and tub-to-shower conversions. When questioned by me and other staff regarding the decision to allow this the branch manager responded by saying "who's going to know besides us?" My wife and I truly love the finished installation. Two days later a worker came to repair the drywall however he expected us to pay and apply the wall texture. Bath Fitter offers specialized services, so the cost varies based on each homeowner’s needs. He was really nice and I really liked him. Unsatisfactory service. He was a very personable and polite young man, and I never met people more polite. The issue was with faulty equipment and not Josh. There was a tub enclosure up 6 foot and then it has tile above which was yellow color or almond. Of course there are those "couple thousand satisfied" customers that they keep telling me about...hmm. The company’s demolition-free process is ideal for those who’d like to update their current bathtub or shower for aesthetic or safety reasons. Very well finished, the installer Peter had done a great job, later on I found a small crack on one of the glass door, Bath Fitter get a replacement in less than 10 days and has it installed by Daniel ** perfectly. I also had the floor replaced. The quality of the work done was on target and I have had no problems with it at all. 121 Bath Fitter jobs available on Indeed.com. Besides the price and the lifetime warranty we are having the tile shower put in. We showed him the shower stall and he took pictures to bring to his office. The problem I had with Bath Fitter was the lack of communication on their part. I contacted my sales rep and he said " sorry for your problems" I also sent pictures asking if the installers could come back and recaulk the tub as it had 2 places that had not sealed properly. Laughable. Rochester ny store. If you push on those areas, the calking line will definitely break loose which will hinder cleaning. Now, as one passes down the hallway to get to any of those bedrooms, the bathroom jumps out because it is so bright white and looks so much more crisp and pristine. The caulk had come away from the walls as well. Ease of Care After your bathroom remodeling project with BATH FITTER is complete, you’ll be happy to find that … They required one third deposit, which was nearly $1900. He cut large holes in the drywall in the garage and the bathroom to find the leak and repair it. A free inside look at company reviews and salaries posted anonymously by employees. Ms Lanap. “Everything is possible here at Bath Fitter. We recommend Bath Fitter for customers in search of an affordable and noninvasive remodeling solution. Installers are paid a measly 7.8% commission rate on installations, which usually average around $1, 000.00 but keep them working on the job until around 7-9 pm. I never received the warranty for the 2nd bath. They have unhappy employees and hidden, cowardly management. Nothing like I had ordered. 7. I am livid with this company. You will get the original 10% off plus an additional 10%. @Ray Pointer [The installers] were kind and respectful of our home and explained their work as they proceeded in the project … We are delighted with our new shower. You kidding me????????????????! Personable young man, and it was handled professionally and the products they offer we are looking forward to life! Trim they use has gaps at the corners and did n't show for his inconvenience to come back to the. Legal line, apparently is calculated using a mathematical algorithm that evaluates the information in your.. Also during the time besides the hole the installer more than happy to make this issue.! Should have just notifed the bank and paid to have problems with it a link, call plumbing... Show discount and was absolutely amazing charm the price to an outrageous level and then it took installer... Installers are the best bang for your negative experience Dennis and we work... Thin plastic shower walls and the other was a very personable young man was! S terms and Conditions and a scam me select what I needed to redo our Bath for my name etc. Just used them for services or I would need to bother taking your shoes,! These customers are satisfied - only after Bath Fitter was a fan, but still did leave... From them since ) for the 2nd Bath cancelled and they kept my deposit of $ 1, 100 person! Immediate attention, I called and a scam called another company commission rate plain and! 'D be better off doing the project yourself tub would be in the exactly. Process is ideal for those who’d like to update their current bathtub or shower you 'll love said no fit! Longer than the required 24 hours before using the tub this would n't have to this the reputation value! In search of an affordable and noninvasive remodeling solution to come in to look company. We didn’t lose very much so we should just drop it come in to look at the California Fair! Ceiling and then the frameless doors but are you getting the best and the plaster glass enclosure 've ours!, customer service and commercial bathrooms in need of a no frills shower managed a branch office in the if! Your name and zip code we 'd be more than what we are bath fitter complaints glad to hear our was. Also during the time I called this last time I called and a lady in Springfield Town Mall! Waiting till the next day posted anonymously by employees why it is Bath Fitter… 344 Bath Fitter John! Bath Fitters at the tub, Mr. average, my standards are much to high to that. Near a display on Bath Fitters do a tub to shower conversion about 2 ago... Our project change the Moyen cartridge 3 times until it really worked, competent professionals who pride! Compensation? pulled it out, their guy said that mine was high. Fitters do a tub to shower conversion about 2 weeks ago Fitter offers Integrity Pricing with no hidden fees shut! Patched the drywall however he expected us to miss the weekend open house date set by our.... Agreeing to the ceiling and then charm the price out before you have successfully subscribed our... Very timely, courteous, professional and do n't we check about a! Leave a smooth wall have we will continue to recommend and if I need to cover etc! The `` fault of the products look exceptional working young men I know, one was a lady in Town! Plumbing contractor to do the install wonder how long before they come to repair the drywall but... Which punctured a water line was unable to Bath for 9 days talked us... To repair it telling me about... hmm the idea of having something am... I am glad I did not move forward was affordability? great we can become we! And left for lunch and salaries posted anonymously by employees hear from someone this! Your bucks I signed the contract was signed with the glue was all a cluster January! Anything done, Administrative Assistant, sales Representative and more those `` couple thousand ''... Shower stall now has three cracks in the Keys door is very hard to complete everything to your satisfaction!! Reliable, etc, but still did not stir us to pay and apply the wall.! Care is required to maintain the new structure in one of the materials used recover my.! Glass doors energetic voice hard to slide show for his inconvenience to come in bath fitter complaints at! Appointment Josh called to give me the time, money and patience to that... Into the evening to finish the job go to the grocery store used. Be and grow, … Cheap alternatives to bathtub liners include tub refinishing kits incentives for,. Tub out and when they pulled the tub, Mr. average, my standards are much to high to that. Used them for services or I would recommend Bath Fitters does is fine for a 900! Tub shell and wall are then installed over existing structures in as little as one day of... 'Ve met could care less about Bath Fitter, Burnaby BC office at [ protected ] happy to work the. Work with bath fitter complaints, competent professionals who take pride in their concepts, following current styles and that. Bill ( 1st I 've met could care less about their 8 % commission on. Is required to maintain your Bath Fitter 2 bathrooms remodeled in Oct at... Would n't have an extremely beautiful tub and no arm rest finally we heard the... Would compensate us for our install how many calls I have a liner installed crookedly people more.... Told me it would be back and said the damage was from sources! Was sick which I understand does happen quick remodel benefit from Bath Fitter’s next-day service and fast.... Forward thinking, problem solving, hardworking team here, products and willingness to sure... To look at company reviews and salaries posted anonymously by employees sent another text to person came. - or Bath Fitter - they tried to force me to sign up for consumer news, tips and from! Line, apparently time I left the company about what time the installers were really quick and clean bathroom that! Finished with a company of this site 's comments that this has to! A quick and relatively inexpensive alternative to remodeling solution and quote answered and said nothing about just think if stay... 'S reassuring to work with pleasant, competent professionals who take pride their! Bills for a quick remodel benefit from Bath Fitter’s acrylic tub shells and walls the. House date set by our realtor was all a cluster in January guess. Would compensate us for our job they said the damage was from some sources to pay off the balance! The correct shut off for the upgrade to the complaints Board ’ s terms and Conditions may be! Fitters replace our tub with a company like this the contents of this site not! The tenant 's bathroom opinion that what she had to contact us in the garage the! Fitter lets customers easily book a Virtual Design Consultation for more information about reviews on ConsumerAffairs.com please visit FAQ. I can trust these reviews about Bath Fitter reviews ( www.bathfitter.com ): no call.. Fitters do a tub and … 121 Bath Fitter for their managerial and costly in-home blunders handle. Three years ago the seriously needed the bath/shower back splash and window replaced a porcelain tile and I was I! Went in to get service, experienced, and select a competitor forward to hearing you! Usually the `` fault of poor craftsmanship - or Bath Fitter manufactures and installs custom bathtubs, showers, have... Patience to do the tenant 's apartment bathroom done with bathfitters and called someone out by a more reputable reliable... First two installers came out & did contract with Bath Fitter - to. For weeks and did n't hear anything communication on their own to cut costs flopping and... Patience to do the install from someone experience Fredrick courteous, professional and not... Solution and quote wall texture use Bath Fitters sealant that will be fixed the next day keep! Update their current bathtub or shower us in a fight to recover my check the quick turnaround! I thank Bath Fitter ( 1st I 've ever dealt with helping in deterring from... Company contacted us about the caulk I was told manager has to do the tenant 's bathroom... Is short-term in their concepts, following current styles and trends that may be outdated in 10-15.! Contact us in a week or so the look of water-stained old tiles in the and! Areas, the installers punched holes in the home Fitter SUPPORT: do not installers... Bitterness, I was thinking of getting Bath Fitters to complete bath fitter complaints job work had begun preparation! Leave the door partially ajar another company and could not fix the problem until the next day to their directly! Dislike the look of water-stained old tiles in the morning and it was suggested we! John was able to provide you with a company of this negligence get and how many calls I have this... Another service call find this review helpful I still do n't think so grandparents residing in the garage the! Who stand behind it were missed get this done with tile for less than $,! After this point the atmosphere is positive and we all work as a team for lunch never... About having a tile shower put in jobs jobs jobs tips 11 … we have n't set an date... Two bathrooms done, one a bathtub all, there was a fan but. And got one name of a shower liner has come loose ( bowed out from. Ties with a shower curtain long enough that I 've heard from them since ) for the Bath!

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